911 FAQ's | Belleville Police Service
Let Us Help You
Belleville Police Service
Partners With The Community

Emergency: [9-1-1]  Non Emergency: 613 966-0882  Hearing Impaired: 613 966-3788

911 Frequently Asked Questions

emergency services staff
When does 9-1-1 start in my area?
9-1-1 comes into effect April 29th, 1998 for all of Hastings County, City of Quinte West, City of Belleville and 8 Wing Canadian Forces Base Trenton.

How much does it cost to call 9-1-1?
9-1-1 is a free call from any telephone, including pay phones and cellular phones.

Who answers my 9-1-1 call?
The PSAP, Public Safety Answering Point for this area is located at Seaway Answering Service, 60 Dundas St. East, Belleville however there is also a backup PSAP located in the Quinte West Police Station.

Does 9-1-1 work from my rotary phone?
Yes

When I call 9-1-1 do they know where I am calling from?
Yes. When you call 9-1-1 the name, telephone number and address of the telephone subscriber appears on the call taker's monitor.

Does my name and number appear if my number is unlisted?
Yes it does.

Can I call block a 9-1-1 call?
No, this information is on page 17 of the telephone directory.

Is it a criminal offence to make a 9-1-1 call if I am just playing around with the phone?
Yes it is, and this crime is not treated lightly. A 9-1-1 call is for emergency purposes only and someone could suffer seriously if the lines are busy because of mischief calls.

Why are people asked not to program 9-1-1 into their telephone?
Someone could call 9-1-1 in error if they hit the wrong button. Also, we want to teach both adults and children to remember 9-1-1 is the number for emergencies, not what button to push as they may not always be at home when an emergency occurs.

What happens if a member of my family calls 9-1-1 in error?
Don't hang up. Tell the call-taker what happened. If someone calls 9-1-1 and hangs up, the call-taker at the Public Safety Answering Point will call back, if no one answers, the Police are dispatched.

How much does 9-1-1 cost?
Bell Canada bills 32 cents for each telephone number a subscriber has on their monthly telephone bill. An additional $1.01 is billed per person per year and is reflected in our municipal tax bill.

 Why is my neighbor's property marker so much higher/lower than mine? Their seems to be a terrible spread between the numbers.
Answer...the numbering system is a standardized system determined in increments of 10 metres along a frontal property of a road.

Why is it important that the old telephone numbers be unprogrammed from my telephone?
The old numbers will be answered but they do not come into the priority 9-1-1 enhanced system that displays the telephone number, name and address on the call-taker's monitor.

Why is it important to know my non-emergency numbers?
Answer...9-1-1 is for EMERGENCY CALLS ONLY. Information to ask about fire prevention matters, burning permits or to report a vehicle already stolen should be reported on the non-emergency number.

What happens when a property marker is removed from the property because of theft? Who do I call? What happens if I remove my property marker because I am afraid of theft at my property? Who do I call about a missing street sign?
Answer...call the Township Office or City Hall for any assistance with property markers and report missing road name signs to both the Municipal Office and the Police. People who remove property markers from their property are at risk if an emergency occurs at that property. The emergency vehicle may not be able to find you. The theft of street signs and property markers is a serious offence and will be dealt with in the strictest matter by the Police and the Courts.

If I am building a new home where do I get my 9-1-1 number?
Answer...go to your Township Office, or City Hall, they will provide this.